Hollywin Privacy Policy

We at Hollywin are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit hollywin.com, create a Hollywin casino account, or use our mobile applications. By registering with us, using the Hollywin login page, or accessing any of our services, you agree to the practices described in this policy.

Who We Are

Hollywin is owned and operated by Stable Tech N.V., licensed and regulated under the Curaçao Gaming Authority, license number OGL/2024/161/0191, granted on 16/07/2024. We operate hollywin.com as an international online gaming platform, with localized versions for players in Australia, New Zealand, Canada, Germany, and Norway. As the data controller, we determine how and why your personal information is processed across our platform.

Information We Collect

To provide you with a secure and personalized experience, we collect several categories of information when you interact with our casino.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you create a Hollywin account.
• We gather identity verification documents, including government-issued ID, proof of address, and payment verification, to comply with our licensing obligations.
• We record your transaction history, including deposits, withdrawals, currency preferences, and payment method details.
• We track your gaming activity, including games played, wagers placed, session duration, and bonus usage, to improve our services and ensure fair play.
• We automatically collect technical data such as your IP address, browser type, device information, and login timestamps whenever you use the Hollywin login page or our mobile app.
• We may collect communication records when you contact our support team via live chat or email.

How We Use Your Information

Our use of your personal data is limited to legitimate business purposes connected with operating Hollywin casino responsibly and securely.

• We use your data to verify your identity and age, ensuring you meet the eligibility requirements to play at Hollywin.
• We process your information to manage deposits, withdrawals, and bonus eligibility, including welcome packages and reload offers.
• We use your activity data to detect fraud, prevent money laundering, and comply with anti-fraud regulations required by our Curaçao license.
• We analyze gameplay patterns to personalize promotions, loyalty rewards, and VIP program benefits.
• We send you service-related communications, including account notifications, security alerts, and updates about our terms.
• With your consent, we may send you marketing communications about new promotions, tournaments, and the Hollywin no deposit bonus offers available to eligible players.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze traffic patterns on our platform. Our cookies help us recognize returning players, streamline the casino Hollywin login process, and measure the effectiveness of our promotional campaigns. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website or app.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary for operating our services.

• We share data with payment processors to facilitate deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, and supported cryptocurrencies.
• We work with identity verification providers to confirm your age and identity in compliance with our licensing requirements.
• We may disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We engage third-party service providers for hosting, analytics, and customer support, all of whom are contractually obligated to protect your data.
• We may share information with law enforcement agencies if required to prevent fraud or comply with a legal obligation.

Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, loss, or misuse. Our systems use encryption protocols to safeguard sensitive data, including payment details and identity documents. We restrict access to personal information to authorized personnel who require it to perform their duties. Despite these safeguards, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials whenever you access Hollywin casino login pages.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting, and reporting requirements. Where you close your Hollywin account, we may continue to store certain information for a period required by applicable gaming regulations before secure deletion.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We respect these rights and provide mechanisms for you to exercise them.

• You have the right to request access to the personal data we hold about you.
• You may request that we correct inaccurate or incomplete information in your account.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team using the details provided below.

International Data Transfers

As we serve players across multiple regions, including Australia, New Zealand, Canada, Germany, and Norway, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, regardless of where processing occurs.

Age Restrictions and Children's Privacy

Our services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that a minor has registered an account, we will immediately suspend the account and delete the associated data.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries due to local regulatory requirements. If you access hollywin.com from a restricted jurisdiction, including through the use of a VPN to bypass geo-blocking, your account may be suspended and any associated data processed accordingly for compliance purposes. We do not permit the use of VPNs to circumvent our geographic restrictions.

Mobile Application Data

When you use the Hollywin app on iOS or Android, we collect similar categories of information as on our desktop platform, including device identifiers, app usage data, and push notification preferences, to provide a consistent gaming experience across all devices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. Our customer support is available 24/7 via live chat and email to assist you with any privacy-related concerns.